Customer experience is critical

Pay–ride–park. Easy right? As a shared mobility operator you know it isn’t quite that simple. The trick of customer experience? Making it feel that simple. 

  • Multimedia lessons

    Short and informative lessons - enhanced with engaging images and infographics.

  • Industry examples

    See how shared mobility operators maintain high quality service and sustainable operations.

  • Quick exercises

    Apply learning outcomes with quick exercises and takeaway strategies.

What you'll learn:

As the market matures micromobility service providers must rise to meet growing customer expectations. This course will teach you how to balance what customers want and what your team can realistically execute.

    1. Customer Experience: What is it and why is it so important?

    2. Operator Case Study: Veo

    3. Uptake, Utilization and Usability

    4. Big Expectations for Micro Mobility

    1. Customer Support Shouldn’t Suck

    2. Proactive Support

    3. Self-Serve and Automated Support

    4. Human Support

  • Free
  • 8 lessons
  • multimedia

Customer support strategies

With a combination of proactive, automated and human support channels, customer support shouldn’t suck–it should satisfy everyone involved.

two friends